Support & Warranty
Something acting up? Email us. Bring your order details and a description of the issue, and skip the part where you spend three nights on a forum.
The warranty.
Repair or replacement
Covered for 6 months from purchase. If it's a warranty issue, we repair or replace it.
No returns
We don't take returns. Warranty service is repair or replacement only.
After the warranty
We still provide service and support after the 6 months, with additional fees.
$ alpha --warranty-request [1] email yaboizgarage@gmail.com [2] include your order details (your Stripe receipt has them) [3] describe the issue: what it does, what you expected
How to request warranty service: email us your order details and a description of the issue.
Shipping & payment.
$13.99 flat rate
One flat rate per order within the United States, added at checkout.
$40.99 flat rate
One flat rate per order for international shipping, added at checkout.
Paid through Stripe
Checkout runs on Stripe's secure hosted page: card, Apple Pay, Google Pay, Klarna and the other methods Stripe offers at checkout. Card details never touch this site.
Before you email.
The EMU isn't showing up on my PC.
Plug the USB into the NextGEN and your PC. If your PC recognizes the emulator, the NextGEN should have 3 LEDs on, not 4. Then run the COM port identifier from Downloads to find the right COM port. Setup guide page 7.
Which cable do I need?
A right-angle (90-degree) USB Type-C cable. Setup guide page 2.
Where do I get the software?
ALPHAlink, the COM port identifier and the setup guide are on Downloads.
What do I put in a warranty email?
Your order details and a description of the issue. That's it.